Ticket Processing

Incident Report for Colorado 811

Resolved

This incident has been resolved.

Posted Jun 24, 2023 - 13:00 MDT

Update

We are continuing to monitor for any further issues.

Posted Jun 24, 2023 - 12:00 MDT

Monitoring

A fix has been deployed that allows members and agents to post responses. Positive response is functional.

We are continuing to monitor for issues while a 3rd party software vendor support case has been opened.

Posted Jun 19, 2023 - 17:42 MDT

Identified

B tickets from Saturday, June 17th - Monday, June 19th show up for processing intermittently. CO811 IT staff is working directly with our development firm to come up with a solution.

Posted Jun 19, 2023 - 10:35 MDT

This incident affected: Positive Response.